You help clients manage risk. Your IT should do the same for you.
Insurance brokers hold sensitive client data, carry FMA licensing obligations, and depend on systems that simply have to work. ITstuffed provides managed IT support built around brokerages like yours - and we help you demonstrate your security posture to clients and insurers who are increasingly asking about it.
15 minutes. No obligation. We'll tell you honestly if we're the right fit.
Sound familiar?
The IT risks insurance brokers can't afford to overlook
Downtime means lost client time - and lost revenue
When your CRM, email, or document management system goes down, you're not just frustrated - you're losing billable time and client confidence. Every hour of downtime has a direct dollar cost. Proactive IT means fewer surprises and faster recovery when something does go wrong.
Client data confidentiality is a legal obligation, not a preference
Your clients share financial positions, insurance history, and personal details with you in confidence. Under the NZ Privacy Act, you have a legal obligation to protect that information. A breach doesn't just expose your clients - it puts your FMA licence and your professional reputation on the line.
Your cyber insurance requires you to demonstrate security controls
Most cyber insurance policies now require policyholders to have specific security controls in place - multi-factor authentication, endpoint protection, regular backups, staff training. If you cannot demonstrate these controls at claim time, your policy may not pay out. There is also a growing commercial opportunity here: brokers who can show clients a verified security posture are increasingly winning business on the strength of that trust. ITstuffed can help you get there - and document it.
IT that scales as you hire
Growing from a solo operation to a team of five, ten, or more creates IT complexity fast - devices, licences, access controls, onboarding. Without a proper system in place, the founder ends up managing IT instead of managing clients. We take that off your plate completely.
Your security posture is a competitive advantage. Most brokers don't know it yet.
Increasingly, corporate clients and large referral partners are asking their brokers about data security before signing. Cyber insurers are tightening their requirements. SMB1001 Gold certification - the standard ITstuffed holds and can help you work toward - gives you something tangible to point to. Not just ‘we take security seriously.’ Proof.
We are one of the few NZ IT providers that can guide your brokerage toward SMB1001 certification - and support you through the process.
Why ITstuffed
We understand what's at stake when client trust is the product
Insurance is a relationship business. Your clients trust you with their financial exposure, their assets, and their peace of mind. That trust is fragile - and one IT failure, one breach, one week of unresolved downtime can undo years of work. Our engineers came from environments where that kind of stakes were already understood. Healthcare. Hospitals. Emergency response. Precision and reliability weren't optional there either. That's the standard we bring to your brokerage.
Daniel (Managing Director) is a formally qualified IT engineer who also worked as a registered nurse and paramedic. He founded ITstuffed on the principle that IT done properly means systems that never let people down.
David (Engineer) spent nearly 20 years maintaining radiation therapy equipment at major NZ hospitals. When systems had to work, there was no margin for error. Clients request him by name.
John (Engineer) brings 20 years of IT experience including roles at one of Europe's largest hospitals. He is an active volunteer with St John's Major Incident Support Team.
ITstuffed holds SMB1001 Gold certification - and can guide your brokerage toward the same standard, giving you documented proof of your security posture for clients, partners, and insurers.
SMB1001 Gold Certified
ITstuffed holds SMB1001 Gold certification - a recognised cyber security framework that aligns directly with what NZ cyber insurers now require businesses to demonstrate. For insurance brokers handling sensitive client financial data, this is the standard we hold ourselves to - and can help you work toward.
What we cover
Managed IT built for brokerages where client trust is everything
Proactive monitoring and support
We monitor your systems around the clock and resolve issues before they affect your team or your clients. When something does go wrong, you reach a real engineer fast - not a call centre queue.
Multi-layered cybersecurity
Email filtering, endpoint protection, DNS filtering, identity monitoring, staff awareness training, and privileged access controls. Every layer working together - because no single control is enough on its own.
Compliance and certification support
We help you meet Privacy Act obligations, align with what your cyber insurer requires, and work toward SMB1001 Gold certification - giving you documented proof of your security posture.
Fixed monthly pricing
One predictable monthly cost. No surprise invoices. No separate charges every time someone calls for help. You know what IT costs, and it does not change.
What Our Clients Say
“IT Stuffed ran a full systems cyber security audit for us, which was very eye-opening! They helped us implement the necessary changes and gave us some strategic advice on future steps. Daniel and the team are incredibly dedicated, great communicators and a real pleasure to deal with.”
Zia Lilley
“Our organisation engaged IT Stuffed a bit over a year ago and we have been very happy with their services to date. We value them being a local small business and appreciate their friendly yet professional interactions. They do not fluster easily and that has a calming effect on people with IT challenges. When faced with a cyber-attack a year ago we greatly appreciated the immediate and ongoing support we received from IT Stuffed. Happy to recommend this service.”
Maggy Tai Rākena
“Our medium sized business changed IT providers to IT Stuffed six months ago and the service has been excellent. We are making good progress to strengthening our IT infrastrucute and we have more confidence that our data and business security is improving.”
Demelza Pearey
Case Study
“He was managing IT himself. By the time we arrived, the gaps were significant.”
A growing Christchurch insurance brokerage had been managing IT since day one. Equipment without strategy, mismatched licences, and minimal security controls - while holding sensitive client financial data.
“The gaps weren't the result of negligence - they were the result of growth outpacing infrastructure. That's one of the most common stories we see.”Read the full case study
Common questions
Things insurance brokers usually ask us
Do you understand the software insurance brokers use?
We take time to understand your specific setup before we start, so we know your environment properly. Where you have a support agreement with a software vendor, that vendor remains your primary support contact for issues within their platform. What we do is act as your IT partner in those conversations. Issues get resolved faster when your IT provider can communicate directly with the software vendor on your behalf, providing accurate context about your environment, cutting through the technical back-and-forth, and making sure the right information reaches the right people quickly. Most clients find that having us in that conversation speeds up resolution considerably compared to handling it alone.
What does the NZ Privacy Act mean for our brokerage?
Insurance brokers collect and hold sensitive personal and financial information on behalf of clients. Under the Privacy Act 2020, you have a legal obligation to take reasonable steps to protect that information from unauthorised access or disclosure. If a breach occurs that is likely to cause serious harm, you must notify both the Privacy Commissioner and the affected individuals. Getting your IT security right is not just a technical decision - it is a compliance and professional liability decision.
Our cyber insurer is asking us about our security controls. Can you help?
Yes - and this is something we do regularly. Most cyber insurance policies now require specific controls to be demonstrably in place: MFA, endpoint protection, regular tested backups, staff training, and documented incident response procedures. We can audit your current setup against those requirements, close any gaps, and provide the documentation your insurer needs. We can also help you work toward SMB1001 Gold certification, which gives you a recognised third-party standard to point to.
Can demonstrating good security actually help us win clients?
Increasingly, yes. Corporate clients and larger referral partners are beginning to ask their advisers and brokers about data security practices before signing. Being able to point to verified controls - or a recognised certification - is a differentiator that most of your competitors cannot yet offer. We help you get there and document it in a way that is useful commercially, not just internally.
How quickly can you respond when something goes wrong?
We have formal SLAs in place for all managed services clients. Every support request is logged, triaged on receipt, and assigned a priority. Response times are guaranteed based on that priority: Critical (systems down, active security incident) 1 hour; High (significant impact on operations) 2 hours; Normal (single user affected, workaround available) 4 hours; Low (general queries, minor issues) 8 hours. In practice, most urgent calls are picked up within 15 minutes. Critical issues are not sitting in a queue. They are flagged immediately and handled first. You will always know the status of your request.
Our Partners
We work closely with best-in-class technology partners to deliver comprehensive managed IT and cybersecurity services to our clients.
Ready to make your IT work as hard as you do?
Book a free 15-minute IT Fit Check. We'll review your current setup, identify any gaps, and give you an honest answer about whether we're the right fit for your brokerage. No hard sell. No jargon. Just a straight conversation about what good IT looks like for a business like yours.
No obligation. No lock-in. We work with independent brokerages of 5-50 staff across Christchurch and wider NZ.
Book Your IT Fit CheckCall us on 0800 487 883