Technology Platform
To fully support your business and meet our service obligations, your technology needs to meet a minimum standard. The purpose of this document is to ensure only supported hardware and software is in use across your environment - making operations as smooth and secure as possible.
This is the Technology Platform referred to in our Managed Service Agreement. It is the single reference for our minimum standards and for the software that can be used and supported on devices covered by your agreement.
If your systems do not meet these minimum standards before your agreement start date, we will work with you on a plan to bring them up to the required level.
If an item does not meet the Technology Platform requirements, we will advise you whether it can continue to be supported and what remediation is recommended. If supporting or remediating it falls outside the managed-service scope, any chargeable work will be agreed with you before it begins.
We review and update this document periodically to reflect current best practices.
Last updated: October 2026
Minimum Standards
Servers
Servers must be under manufacturer warranty, running a supported operating system, and properly licensed.
Laptops & Desktops
Existing devices
Existing laptops and desktops do not need to meet the purchasing standard below immediately. To remain in use they must be supportable, secure enough for us to manage, running a supported operating system (Windows Pro or higher for Windows devices) and suitable for their intended role. Where a device falls below the standard we want for your environment, we will recommend remediation or replacement through your IT Roadmap rather than replacing it automatically. Hardware faults on devices that are out of manufacturer warranty may fall outside the managed-service scope, as set out in your Managed Service Agreement.
New devices
New laptops and desktops supplied or recommended by ITstuffed meet our current purchasing standard: under manufacturer warranty, running a supported operating system (Windows Pro or higher for Windows devices) and at least the following specification:
| Component | Minimum Specification |
|---|---|
| Processor | Intel Core Ultra 5 / AMD Ryzen 5 or equivalent |
| Memory | 16 GB or more |
| Storage | 512 GB SSD |
Software
All software must be fully licensed and supported by the provider. Unlicensed or end-of-life software will not be supported.
Software that is fully licensed, supported by its vendor and not listed under Disallowed Software below is approved for use on devices covered by your agreement. If software falls outside the Technology Platform, we will advise whether it can be supported and whether any related work falls outside the managed-service scope. Any chargeable work will be agreed before it begins.
Recommended Platforms
The following platforms are tested, supported, and recommended by ITstuffed. Using these platforms ensures the smoothest possible service delivery and the best security outcomes for your business.
Microsoft
- Microsoft 365
- Microsoft Azure
- Microsoft Windows 11 (Pro or higher, currently supported versions)
- Microsoft Windows Server (currently supported versions)
- Microsoft Hyper-V
Hardware
- HP Servers & Storage
- HP Desktops & Laptops
- HP Printers
Networking
- Ubiquiti/Cisco Switches
- Ubiquiti/Cisco Wireless Access Points
- Ubiquiti/Cisco Routers & Firewalls
Other
- macOS (current supported versions)
- 3CX Phone Systems
- Synology NAS
Disallowed Software
The following categories of software will be actively searched for and removed from any device covered under an ITstuffed agreement. We take our role as your IT department seriously - we reserve the right to remove any application, script, or file that we or our tools identify as a security risk. This list may be updated as we work together.
Peer-to-peer and file sharing software
BitTorrent clients and similar peer-to-peer file-sharing applications. These create significant security and legal exposure.
System tune-up and driver update utilities
Applications including Slimware, Iolo, Ashampoo, and similar tools. These often introduce instability and are frequently used as vectors for malware.
Third-party antivirus or security products
Applications including AVG, Malwarebytes free edition, and similar consumer security tools. These conflict with our managed security stack and reduce overall protection.
Unauthorised remote access software
Applications including TeamViewer, GoToMyPC, LogMeIn, and similar tools not authorised by ITstuffed. Unauthorised remote access software creates unmonitored entry points into your environment.
Questions about our technology standards or your current setup? Contact us at info@itstuffed.co.nz or call 0800 487 883.