Table of Contents

1. What exactly do you do as a managed IT provider — and how is it different from just calling someone when something breaks?

2. How much does managed IT support actually cost — and is it worth it for a business like mine?

3. What does the monthly fee actually include?

4. What kind of businesses do you work with — and will you actually understand how my business works?

5. How quickly can I get help when something breaks — and who am I actually talking to?

6. Will switching IT providers be a nightmare — or can you handle the whole process for me?

7. How do you keep my business safe from cyber threats — and what makes your security better than others?

8. Will you help with planning for the future — or are you just here to fix stuff when it breaks?

9. What happens if I need on-site support — do you come to me, or is everything remote?

10. Will I be locked into a long-term contract — or can I leave if it’s not working out?

11. I’ve already got someone handling our IT — is it still worth talking to you?

1. What exactly do you do as a managed IT provider — and how is it different from just calling someone when something breaks?

Unlike break-fix IT where you call someone after things go wrong, we proactively monitor and manage your IT 24/7. That means fewer surprises, less downtime, and a whole lot less stress. And if something does pop up, we’re already onto it — fast.

2. How much do managed IT services in NZ actually cost — and is it worth it for a business like mine?

Managed IT services in NZ usually start at around $700 per month for a small 5-person business. But we don’t do one-size-fits-all — we’ll sit down with you to understand how your business runs, what systems you use, and where we can add value from day one. That way, you get a tailored price and a plan that actually fits.

3. What does the monthly fee actually include?

With us, your monthly fee covers all day-to-day IT support — no sneaky extras. Onboarding’s included too, so you won’t get hit with a big setup bill. We also create a strategic IT roadmap to help you plan ahead. If any bigger projects come out of that, we’ll quote them clearly so you can budget with confidence.

4. What kind of businesses do you work with — and will you actually understand how my business works?

We specialise in supporting professional services businesses — including engineers, project managers, lawyers, insurance and mortgage brokers. Because we work across these industries, we know what tools and setups work best — and sometimes we’ll spot opportunities you haven’t thought of yet. If something’s outside our lane, we won’t waste your time — we’ll connect you with the right people from our trusted network.

5. How quickly can I get help when something breaks — and who am I actually talking to?

We guarantee a response within 1 hour for critical issues — but our average is actually just 12 seconds. If we miss your call, we’ll ring you straight back. Our helpdesk is based right here in Christchurch, with staff working from our New Brighton office or nearby. You’re welcome to pop in and say hi. Support’s available Monday to Friday, 9–5, with on-call options outside those hours if needed.

6. Will switching IT providers be a nightmare — or can you handle the whole process for me?

Switching IT providers doesn’t have to be a headache. We’ll handle the transition for you — all we need is an intro to your current provider. From there, we’ll manage the handover and keep you in the loop if anything needs your input. Simple, stress-free, and fully managed.

7. How do you keep my business safe from cyber threats — and what makes your security better than others?

We take cybersecurity seriously — and we go well beyond what most providers offer. Our approach uses multiple layers of protection to stop threats before they cause damage. But we also know no system is bulletproof. That’s why we’ve got clear procedures for when things go sideways — and two more layers of recovery built in, just in case. Touch wood, none of our clients have ever needed them, but they’re there if the worst happens.

8. Will you help with planning for the future — or are you just here to fix stuff when it breaks?

Planning is everything. We treat your business goals like our own — the better we understand how you work, the more value we can add. We’ll help define your key processes, then look at where automation can save time and boost compliance. A solid IT plan also means better budgeting for you and smarter resource planning for us. Everyone wins.

9. What happens if I need on-site support — do you come to me, or is everything remote?

We’ll always try to resolve things remotely first — it’s faster and gets you back on track sooner. But if remote support isn’t an option, or just doesn’t cut it, we’ll have someone on-site in no time. Simple as that.

10. Will I be locked into a long-term contract — or can I leave if it’s not working out?

We don’t believe in trapping anyone with contracts. While we use 3-year agreements to lock in your pricing and plan ahead, you’re free to cancel anytime with just 90 days’ notice. It keeps things stable — but still puts you in control.

11. I’ve already got someone handling our IT — is it still worth talking to you?

Absolutely. We’re always happy to chat and see how things are working for you now. If you’re curious about how things could be improved, we also offer full systems reviews. These aren’t free — but if you choose to come onboard, we’ll credit 50% of the review cost back to you. It’s a smart way to get a second opinion without any pressure.