FAQs

A good starting point is to restart your computer.

If the problem still persists, check if any of your processes are using a lot of your processor, memory or disk capacity. Depending on what is causing the slowness that part might need replacing or reconfiguring.

If your computer isn’t starting at all, you can attempt to go through the automatic startup repair process. If this fails we would highly recommend to turn your computer off and bring it to a specialist. There is a chance of data-loss.

There are many different reasons for noises coming from the inside of your computer. If it is beeping sounds when you start your computer, it’s your computer telling you if something isn’t ok.
But there are many other reasons why a computer makes an unusual sound. If you have a recording, you can always send that through to us, before bringing your computer in.

Most of the time, this is caused by dust build up inside your computer. If you decide to clean out the dust yourself, please DO NOT use a vacuum cleaner as it might damage your computer.

We recommend a ESD-safe blower and a ESD-safe brush.

In some cases the thermal grease has ceased working efficiently. The old grease would need to be removed and a new layer would need to be applied.

There are multiple reasons why a computer can’t connect to the internet:

1) please check for any outages with your Internet Service Provider

2) check if your computer is connected to the router

3) check if any other devices in your household or office are connecting to the internet

4) check if your firewall or antivirus are blocking your connection to the internet

Quite often the reason is a flat battery. Check your batteries.

If the problem still persists, check if the dongle that came with your mouse/keyboard is plugged in.

In most cases it’s either your computer trying to cool down when it’s under heavy load or it is a broken fan bearing.
Check your computer’s temperature to avoid any damage.

An SSD will increase the performance of most computers drastically over a conventional hard drive.

Watch our video on how an SSD performs in comparison to an HDD

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